Welcome to the CanAll Medical supplies FAQ page. Here you’ll find answers to common questions about ordering medical supplies in Canada, including our payment options, shipping, Subscribe & Save program, Klarna, Afterpay, and Ontario ADP funding assistance. We’re a proudly Canadian, MDEL-licensed distributor based in Alberta, serving individuals and healthcare facilities across the country. Can’t find what you’re looking for? Contact us anytime.
Find answers to common questions about direct billing, our payment options, subscription program, and funding assistance.
Direct billing means we handle the insurance paperwork for you. Instead of paying in full and claiming it back yourself, you send us your request, we submit the claim to your insurance provider, and we tell you exactly what your plan covers before you pay anything.
You still pay whatever your plan does not cover. What changes is that you are not out of pocket for the covered portion, and you are not filling out claim forms.
Two at the moment: Medavie Blue Cross and WorkBC.
Medavie Blue Cross covers:
- Individual Medavie Blue Cross plans in New Brunswick, Newfoundland and Labrador, Nova Scotia and Prince Edward Island
- Workplace group plans administered by Medavie Blue Cross, anywhere in Canada
- Federal programs Medavie administers: Veterans Affairs Canada, the Canadian Armed Forces, the RCMP, and Immigration, Refugees and Citizenship Canada
WorkBC covers supplies approved under an active WorkBC claim.
More providers to be added soon!
Not yet, and it is worth explaining why, because it surprises almost everyone.
There is no single Blue Cross. There are seven independent Blue Cross companies in Canada, each with its own systems and its own supplier agreements. Alberta Blue Cross, Pacific Blue Cross, Saskatchewan Blue Cross, Manitoba Blue Cross, Ontario Blue Cross, Quebec Blue Cross and Medavie Blue Cross are separate organizations. Approval with one does not carry over to the others.
More providers are coming soon. Tell us who your provider is by calling 403-971-1023 or emailing info@canallmedical.ca, and we will let you know as soon as we can bill them.
In the meantime you can order normally and claim it yourself. Every order includes a fully itemized receipt with our MDEL number, formatted for insurance submission.
Look at your benefits card. It will say Medavie Blue Cross, and it will show a policy or group number and a certificate or member ID.
You are also very likely covered by Medavie if you are a veteran, a serving member of the Canadian Armed Forces, a member of the RCMP, or receiving coverage through Immigration, Refugees and Citizenship Canada. Those federal programs are administered by Medavie across the whole country, including here in Alberta.
If you are not sure, call us at 403-971-1023 and we will help you work it out.
The same way, through the same page. Add your supplies to your cart, go to Direct Billing, and choose WorkBC as your provider. We will ask for your claim number rather than a policy number.
We invoice WorkBC for the eligible supplies. There is no charge to you for anything covered under your claim. If something in your order falls outside what your claim covers, we tell you before we process anything.
This used to be a separate option at checkout. It now runs through the same request page as everything else, so there is one process to learn instead of two.
Your WorkBC case manager. They are the ones who can tell you what your claim covers and whether a particular item is eligible.
For anything about your order, the request process, or where your supplies are, call us at 403-971-1023 or email info@canallmedical.ca.
- Add what you need to your cart as you normally would.
- Go to the Direct Billing page and submit your cart with your plan details.
- We submit the claim to your insurance provider.
- We contact you with exactly what your plan covers.
- If a balance remains, we send you a secure payment link for that amount only.
- Once that is settled, we ship your order.
You get a reference number the moment you submit, and a confirmation email listing everything you sent us.
No. Nothing is charged when you submit. A direct billing request is a request for authorization, not an order.
You will never be asked to pay until we have told you what is covered and what, if anything, is left over. On an approved WorkBC claim, eligible supplies cost you nothing at all.
Yes. Direct billing requests are tied to your CanAll Medical account so you can see the documents you have sent us, and so your information stays private to you. Creating an account takes a moment, and you would need one to check out anyway.
We submit your request to your provider as soon as we receive it, and we contact you the moment we hear back. How long the provider takes varies by plan and by the type of claim.
We would rather give you a real answer than a guess, so we will not promise a number we do not control. If you need something urgently, call us at 403-971-1023 and tell us. We will do what we can.
For Medavie Blue Cross, from your benefits card:
- The plan member name exactly as it appears on the card
- Your policy, plan or group number
- Your certificate or member ID
- The patient date of birth, and their relationship to the plan member
For WorkBC:
- The name on the claim
- Your WorkBC claim number
- Your case manager's name, if you know it
- The patient date of birth
For both, we also need a shipping address and a phone number we can reach you on. If you have a prescription or a note from your practitioner, you can upload it with your request.
It depends on your plan and on what you are ordering. Some plans require a prescription or a practitioner's note before covering certain supplies, and some do not.
You do not need to work this out yourself. Submit your request, and if your plan requires documentation we will tell you when we confirm your coverage.
If you already have a prescription or note, upload it with your request. It will usually make things faster.
Coverage varies a great deal between plans, even between two people with the same insurance provider. Two plans from the same company can cover completely different things at completely different percentages, and many have annual limits.
Rather than guess, we find out. We submit your request, get the real answer from your provider, and tell you exactly what is covered and what is not, before you pay anything.
That is the most common outcome, and it is fine.
We tell you the covered amount and the remaining balance, then send you a secure payment link for the balance only. You are never asked to pay the covered portion and claim it back.
We will tell you, and we will tell you why if the provider gives us a reason. Nothing has been charged to you at that point and you are under no obligation.
From there you can order normally and pay yourself, ask us to resubmit if the reason was something fixable such as missing documentation, or simply cancel. Your call, and it costs you nothing either way.
Not at the moment. Subscribe & Save and direct billing are separate for now.
The reason is straightforward: the price we bill your insurance provider has to be the price we actually charge. Mixing a subscription discount into an insurance claim while the process is still manual would create more room for error than it is worth, and errors on a claim cost you time.
We expect to bring the two together once direct billing has been running for a while.
Shipping works exactly as it does on any other order. Orders over $120 ship free across Canada, and standard rates apply below that.
Insurance plans do not usually cover shipping, so if any applies it will be included in the balance we send you.
Yes, as long as they are covered under the plan. When you submit, give us the plan member name and then the patient name, and choose the relationship: self, spouse or partner, or dependent.
If you are ordering for someone you care for and their situation does not fit neatly into those options, call us at 403-971-1023 and we will sort it out with you.
Yes, and we have been deliberate about it.
- Your policy and certificate numbers are stored on your request record and are never included in any email, including the ones we send ourselves.
- Documents you upload are kept in a protected folder that is not reachable from the web. They can only be opened by you from your account, or by our staff processing your claim.
- We record your authorization, with a timestamp, every time you submit a request.
- We share your details only with your insurance provider, and only to determine your coverage.
Yes. Call us at 403-971-1023 or email info@canallmedical.ca with your reference number, the one starting DB, and we will change or cancel it for you.
Since nothing is charged until you approve a balance, cancelling costs you nothing.
Subscribe & Save is our flexible reorder program designed specifically for Canadians who use medical supplies regularly. Instead of locking you into automatic charges, we built a system that puts you in control — you confirm your order before anything ships or gets charged. Every time.
Most subscription services charge your card automatically whether you're ready or not. We think that's the wrong approach for medical supplies — your needs change, your stock levels vary, and you deserve a heads-up before money leaves your account. With CanAll, you get a reminder before your reorder, you confirm the details, and then it processes. No surprises.
When you enroll in Subscribe & Save, your 5% discount is permanently attached to your account. It applies automatically every time you reorder — no codes, no hoops. And because we time your reminders around your actual usage cycle, you'll rarely run out between orders.
No. Every reorder requires your confirmation. We send you a reminder when it's time, you approve it, and then your order is processed. If you're not ready, just skip it — your next reminder will come around automatically.
Yes. When you receive your reminder, you can adjust quantities, swap products, or update your delivery address before confirming. Your 5% discount applies regardless of what you order.
All of our standard payment options are available including credit and debit cards, Apple Pay, Google Pay, Afterpay, and Klarna. You can split your reorder into four interest-free payments — which pairs perfectly with insurance reimbursement since most claims are processed before your second payment is due.
None. Subscribe & Save is completely commitment-free. You can skip a month, pause, or cancel anytime — no phone calls, no fees, no questions.
Anyone who uses medical supplies on a regular basis — ostomy, catheter, incontinence, wound care, or diabetic supplies. If you're ordering the same products month after month, Subscribe & Save eliminates the hassle of reordering while keeping you in full control of when and what you receive.
Yes. CanAll Medical holds a Medical Device Establishment Licence (MDEL) issued by Health Canada. Every order includes a fully itemized receipt formatted for insurance submission.
Subscribe & Save and insurance reimbursement work perfectly together. Every order includes a fully itemized, insurance-ready receipt with our MDEL number, product codes, and business details. Submit your claim as soon as your order is confirmed — most private insurance plans reimburse within 5–10 business days. If you pay with Afterpay or Klarna, your reimbursement often arrives before your second payment is even due — making it effectively $0 out of pocket. Your 5% Subscribe & Save discount applies on top of whatever your insurance covers.
Afterpay is a buy now, pay later service that lets you split your purchase into 4 equal, interest-free payments. Your first payment is taken at checkout, and the remaining 3 are automatically collected every 2 weeks. There are no interest charges and no fees when you pay on time.
Simply add your products to your cart and proceed to checkout. Select Afterpay as your payment method. If you're a first-time user, you'll complete a quick sign-up. Returning users just log in. You'll see your payment schedule before you confirm — no surprises.
No. Afterpay does not perform a hard credit check. Your credit score is not affected when you use the service. You just need a Canadian-issued credit or debit card (Visa, Mastercard, or American Express) to get started.
Your purchase is split into 4 equal payments over 6 weeks. The first 25% is charged at checkout, and the remaining 3 payments are automatically deducted from your card every 2 weeks. There is zero interest when payments are made on time.
If a payment fails, Afterpay will retry once. If it still can't collect, the missed amount is added to your next scheduled payment. After a 10-day grace period, a late fee of $8 may apply per installment. Afterpay will also pause your account until you're back on track. You can contact Afterpay's support team to arrange a revised payment plan if needed.
Afterpay is available for one-time purchases only. It cannot be used as the payment method for subscription orders. However, you can use Afterpay on any standard order placed through our store.
Afterpay and insurance reimbursement pair well together. When you place your order, you pay just 25% upfront. Every CanAll Medical order includes a fully itemized receipt formatted for insurance submission — you can submit your claim immediately after your order is confirmed. Most insurance providers process reimbursement claims within 2–4 weeks, which means your reimbursement often arrives before your second Afterpay payment is even due. This lets you use your insurance funds to cover the remaining installments rather than paying the full amount out of pocket first.
Afterpay is generally available on orders between $35 and $2,000 CAD (including taxes). Your individual spending limit is set by Afterpay based on your account history and may increase over time as you make on-time payments.
If you return an item, our standard return policy applies. Once your refund is processed, Afterpay automatically adjusts your remaining payment schedule. If you've already paid more than the revised total, the difference is refunded to your card.
Yes. You can log into your Afterpay account or the Afterpay app at any time and make early payments with no penalty. You can pay off your entire balance early if you prefer.
For questions about your Afterpay account, payment schedule, or spending limits, contact Afterpay directly at afterpay.com/en-CA or through the Afterpay app. For questions about your CanAll Medical order, product, or shipping, contact us at info@canallmedical.ca.
Klarna is a buy now, pay later service that lets you split your purchase into 4 equal, interest-free payments. Your first payment is taken at checkout, and the remaining 3 are automatically collected every 2 weeks. There are no fees when you pay on time.
Add your products to your cart and proceed to checkout. Select Klarna as your payment method. You'll be redirected to Klarna's secure page to enter your details and choose your payment plan. Once approved, you're returned to our site to complete your order. The entire process takes seconds.
No. Klarna's Pay in 4 does not require a hard credit check and will not affect your credit score. You need a Canadian-issued credit or debit card and must be at least 18 years old and a resident of Canada.
Your purchase is split into 4 equal payments over 6 weeks. The first payment is charged at checkout, and the remaining 3 are automatically deducted from your card every 2 weeks. A higher initial payment may be required for some purchases. There is zero interest and no fees when payments are made on time.
If a payment fails, Klarna will notify you by email and retry once. If the second attempt also fails, the missed amount is added to your next scheduled payment. You can also request to extend your due date through the Klarna app — all future payments will be rescheduled automatically from the new date. After multiple missed payments, Klarna may refer the balance to a collection agency.
Klarna is available for one-time purchases only. It cannot be used as the payment method for subscription orders. However, you can use Klarna on any standard order placed through our store.
Klarna and insurance reimbursement pair well together. When you place your order, you pay just 25% upfront. Every CanAll Medical order includes a fully itemized receipt formatted for insurance submission — you can submit your claim immediately after your order is confirmed. Most insurance providers process reimbursement claims within 2–4 weeks, which means your reimbursement often arrives before your second Klarna payment is even due. This lets you use your insurance funds to cover the remaining installments rather than paying the full amount out of pocket first.
Klarna's Pay in 4 is generally available on orders starting from $35 CAD. Your individual spending limit is determined by Klarna based on factors like your purchase amount and order history. Each order is assessed individually.
If you return an item, our standard return policy applies. Once your refund is processed, Klarna automatically adjusts your remaining payment schedule. If the refund exceeds your outstanding balance, the difference is returned to your card. Refunds typically take 5–7 business days to complete.
Yes. You can log into your Klarna account or the Klarna app at any time and make early payments or pay off your entire balance — no penalty, no extra fees.
For questions about your Klarna account, payment schedule, or spending limits, visit klarna.com/ca or contact support through the Klarna app. For questions about your CanAll Medical order, product, or shipping, contact us at info@canallmedical.ca.
The Assistive Devices Program (ADP) is funded by the Ontario Ministry of Health. It helps Ontario residents with long-term physical disabilities pay for specialized medical supplies and equipment — including ostomy supplies, catheters, and incontinence products. The program covers up to 75% of the cost of eligible supplies, up to a fixed annual amount.
Yes. CanAll Medical is a Health Canada MDEL-licensed supplier. You are free to use your ADP grant at any supplier of your choice — including CanAll Medical. Simply place your order, keep your receipt, and submit it to ADP for reimbursement. We do not bill ADP directly — you submit your own claim and receive reimbursement from the program.
ADP covers up to 75% of the cost of eligible supplies. The maximum annual grant depends on your situation — standard recipients receive up to $975/year, while those on social assistance (Ontario Works or ODSP) may receive up to $1,300/year. Your specific coverage amount is determined during the application process with your healthcare provider.
To be eligible you must be an Ontario resident with a valid Ontario Health (OHIP) card and have a long-term physical disability requiring medical supplies. You'll need an assessment from a qualified healthcare provider (doctor, nurse practitioner, or authorized assessor) who confirms your need and submits the application on your behalf.
Your healthcare provider starts the process. They assess your needs, complete the ADP application form, and submit it to the Ministry of Health on your behalf. Once approved, you receive a grant authorization letter with your funding amount and grant period. The process typically takes 4–6 weeks. For full details, visit our Ontario ADP Program page.
CanAll Medical does not bill ADP directly. You purchase your supplies from us, receive a fully itemized receipt (including our MDEL number and product codes), and submit it to ADP yourself for reimbursement. ADP will reimburse you up to 75% of the eligible amount. You can set up direct deposit with ADP for faster reimbursement.
Absolutely — and this is one of the best ways to manage the cost. Pay with Afterpay or Klarna at checkout and split your order into 4 interest-free payments. You only pay 25% upfront. Then submit your receipt to ADP immediately — most reimbursements arrive within 2–4 weeks, often before your second payment is even due. This means you can get your supplies now without waiting for ADP to process your claim first.
Yes. Join our Subscribe & Save program to get 5% off every reorder. Pair this with your ADP reimbursement and a BNPL option like Afterpay or Klarna — and your out-of-pocket cost is minimal. We send you a reminder when it's time to restock, you confirm the order, and your itemized receipt is ready for ADP submission the same day.
ADP covers a range of medical supplies including ostomy pouches and accessories, intermittent catheters, and incontinence supplies (for eligible conditions). The specific products covered depend on your individual assessment and grant authorization. If you're unsure whether a product is covered, check with your healthcare provider or contact ADP directly at 1-800-268-6021.
Yes. ADP requires you to keep original receipts for all supplies purchased under the grant for at least 2 years. Every CanAll Medical order includes a detailed, itemized receipt that meets ADP submission requirements — including product names, codes, quantities, prices, and our MDEL licence number.
Visit our Ontario ADP Program page for a complete guide including eligibility, application steps, funding amounts, and contact information. You can also contact ADP directly at 1-800-268-6021 or adp@ontario.ca.
